Complaints

Tell us what happened

Choose Complaint on the Contact form. Include the relevant product or order reference, a short description and the outcome you are seeking. Do not include complete payment credentials.

Investigation and response

We will review available records and may request relevant supporting information. We will explain the proposed resolution and any outstanding steps. Payment disputes may also be raised with the provider; using our complaints process does not remove your legal rights.

Questions about this policy can be sent through our Contact page. Keep relevant order references, but never send a wallet PIN, password or one-time code.